Joannarutter
Joanna Rutter Independent British Design and Jewellery
Brighton, United Kingdom
Shop policies
Last updated on
May 9, 2022
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This is the page to find out about all my shop policies including payment, shipping and returns. If you have a question that isn't answered here please don't hesitate to contact me.
Please note - * Some designs are in stock and ready to ship. Others are made to order when purchased. You can find all the details in the description of each design.
Please note - * Some designs are in stock and ready to ship. Others are made to order when purchased. You can find all the details in the description of each design.
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns & exchanges
See item details for return and exchange eligibility.
Payment
I accept payment through Paypal only. Completing payment at the time of purchase is encouraged. If you are having problems checking out please contact me and I will do my best to help you.
You can also read the step-by-step guide to payment here (copy and paste the address into your address bar) http://www.etsy.com/help_guide_checkout.php
The very helpful general buying FAQ's are here
http://www.etsy.com/faq_buying.php#paying_the_seller
Payment must be received within three days of purchase or the order will be cancelled.
You can also read the step-by-step guide to payment here (copy and paste the address into your address bar) http://www.etsy.com/help_guide_checkout.php
The very helpful general buying FAQ's are here
http://www.etsy.com/faq_buying.php#paying_the_seller
Payment must be received within three days of purchase or the order will be cancelled.
Shipping
*** POSTAGE CHARGES ***
The default postage charges applied in my shop are for insured delivery with tracking.
UK deliveries are via SPECIAL DELIVERY (next working day)
INTERNATIONAL deliveries are via AIRSURE or INTERNATIONAL SIGNED FOR
These services are provided by Royal Mail http://www.royalmail.com
If you would prefer a cheaper alternative I can happily post your order by regular post/airmail without insurance. The prices run as follows :
$3.50/UK
$4.00/INTERNATIONAL. $.50/per additional item.
To request this service please leave me a note in the 'message to seller' box at checkout (or contact me directly) and I will refund the excess. Alternatively you can send me a note before payment and I will adjust the listing for you to reflect the lower postage cost.
Please note - if you request basic delivery I will not hold any responsibility over loss or damage to your items. I cannot issue replacements or refunds for items sent via regular airmail.
- - -
International customers may be required to pay customs duty on some larger packages. Please be aware that any applicable customs taxes & duties are the responsibility of the recipient. I can not legally mark packages as a 'gift' to avoid these duties.
The default postage charges applied in my shop are for insured delivery with tracking.
UK deliveries are via SPECIAL DELIVERY (next working day)
INTERNATIONAL deliveries are via AIRSURE or INTERNATIONAL SIGNED FOR
These services are provided by Royal Mail http://www.royalmail.com
If you would prefer a cheaper alternative I can happily post your order by regular post/airmail without insurance. The prices run as follows :
$3.50/UK
$4.00/INTERNATIONAL. $.50/per additional item.
To request this service please leave me a note in the 'message to seller' box at checkout (or contact me directly) and I will refund the excess. Alternatively you can send me a note before payment and I will adjust the listing for you to reflect the lower postage cost.
Please note - if you request basic delivery I will not hold any responsibility over loss or damage to your items. I cannot issue replacements or refunds for items sent via regular airmail.
- - -
International customers may be required to pay customs duty on some larger packages. Please be aware that any applicable customs taxes & duties are the responsibility of the recipient. I can not legally mark packages as a 'gift' to avoid these duties.